- Payment is 100% due immediately after receiving the cleaning service.
- We accept payment in Cash, Personal Check, ZELLE: 678-261-7457, Venmo: @Prestige-Maids and Credit Cards (Visa, Master Card, and Discovery; there is a 3.9% credit card process fee).
- We require at least 72 hours to cancel or re-schedule your service, failure to do this will generate a fee for:
- Same day notice – you will be charged 75 percent (75%) of the price for the service that would have been performed.
- Less than 24 hours – you will be charged 50 percent (50%) of the price for the service that would have been performed.
- Less than 48 hours – you will be charged 25 percent (25%) of the price for the service that would have been performed. This fee always will apply when cancelation occur after courtesy remind call or text message.
- Lock out - Please be sure your home is accessible to our cleaning team, if our cleaning team is unable to access your home, or if our cleaning team is turned away when they arrive (for any reason), you will be responsible for the full amount of the service (100%) of the price for the service that would have been performed.
- There is a $35 charge for returned checks.
- We reserve the right to discontinue service if payment is not meet.
- We reserve the option of every six month review and may increase our fees accordingly with the market.
- If you require extra services or additional cleaning on your scheduled cleaning day, please contact us 48 hours in advance so we may allow the extra time needed at your home/office and we can give you a quote for the additional services.
- For safety reasons: a) we ask that your children be supervised while our cleaning team and equipment are present in your home; b) that you secure your pet for our cleaning team to work at their standard pace. We are not responsible for cleaning up after pets; c) our cleaning team are prohibited from using ladders and are instructed to wear shoes with shoe covers in your home; d) if you or anyone in your family have a contagious illness, please be considerate of us and call to reschedule your cleaning after the illness is gone.
- We ask that you secure your valuables, if our cleaning team finds any money or valuables they will be placed in the kitchen countertop with our invoice and a note from the team supervisor.
- Prior to the cleaning team’s arrival, please remove all items that may delay our cleaning service. If you prefer that our cleaning team remove these items, we will add the additional billing time and charge you accordingly.
- If you have any irreplaceable, collectable or expensive objects, we ask that these items be secured or put away in order to avoid accidents. Please let the office know to incorporate this information into your customer profile.
- We are not responsible for damage due to faulty or improper installation of items. Please inform us of any items in your home that require this type of attention. The team supervisor will immediately notify the client of any accidental damage that occurs during each job. In the event that the customer finds any damage in the house as a result of our cleaning service, please notify our office within 24 hours after service or you will be denied compensation.
- We use neutral ph., eco-friendly and Green Seal products, which are people, pet and environmentally friendly cleaning agents. Our cleaning teams are not allowed use any chemical which has an inhalation warning on the label, especially any chlorinated product or a product with ammonia as an ingredient. For these reasons, the cleaning team cannot use a customer’s product unless it has passed scrutiny by the Company. We train our cleaning teams on the correct application of all of their cleaning products. Unfamiliar products can cause unexpected results or damage to both the customer’s surfaces and the employee’s health.
- Tips are not necessary, but if you want to tip the team, feel free to give it to the Team leader or added to your payment.